FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are depending on the exact products you requested. We will send you an exact price after receiving your further information. Please kindly email us or send us your exact inquiry.

Do you have a minimum order quantity?

Yes. Our Minimum Order Quantity is according to the exact product you requested. Different products have the different MOQ. Please email us with your further information, we will offer you the best MOQ.

Can you supply the relevant certificate?

Yes, we can provide a series of certificates including SC, ISO, HACCP,KOSHER and other related documents.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please kindly contact us with your exact requests. We will try to accommodate your needs.

What kinds of payment methods do you accept?

We can accept the payment by T/T, LC, Western Union or PayPal. If you have any other payment channel request, please contact us with further information.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Can you offer the customized services?

Yes, as a quality manufacturer, we can offer the customized services to our customer. If you need any customized services pointed to our product, please contact us with further information.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Normally, we will ship the goods by express, by sea or by air. Please contact us for further information. We will suggest you the most suitable shipping way.